Terms and Conditions

1. About ScanPay

ScanPay is a software platform designed for businesses in the hospitality industry, beauty industry, and service-based businesses in general.

The platform provides a 360° digital solution that may include features such as:

• Digital catalogs or menus
• Customer loyalty systems
• Reservation management
• Payment integrations
• Business analytics
• Customer engagement tools

ScanPay provides software tools only and does not operate or manage the businesses using the platform.

2. Eligibility

The ScanPay platform is intended for businesses and professionals. By using the platform, the user confirms that they have the authority to represent the business subscribing to the service.

3. Subscription and Pricing

Access to ScanPay is provided through a subscription model or through a commission model depending on the agreement with the client.

The pricing structure may include:

• Monthly subscription plans (paid monthly)
• Annual subscription plans (paid in a single payment)
• Commission-based agreements depending on the contract

Pricing details are specified during the subscription process or in a commercial agreement between ScanPay and the client.

4. Subscription Duration

ScanPay subscriptions are offered:

• Monthly without commitment
• Annually with a single payment

Subscriptions do not have a fixed duration and remain active until cancelled by the client.

5. Cancellation

Clients may cancel their subscription at any time directly from their ScanPay dashboard.

Once the cancellation request is submitted:

• The subscription will remain active until the end of the current billing period
• No additional charges will be made after the cancellation

Access to the platform will end at the conclusion of the paid period.

6. Payments

All payments related to ScanPay subscriptions or transactions are processed by third-party Payment Service Providers (PSP). ScanPay does not directly process or store payment information.

By using ScanPay, the client agrees to comply with the terms and policies of the payment service providers used to process transactions. ScanPay cannot be held responsible for issues related to payment processing handled by third-party providers.

7. Client Responsibilities

Businesses using ScanPay are responsible for the accuracy of the information published on the platform, including but not limited to:

• Product descriptions
• Prices
• Promotions
• Allergens
• Availability
• Business information

ScanPay only provides the technology platform and cannot guarantee the accuracy of the content uploaded by the client.

8. Platform Availability

ScanPay aims to provide a reliable and continuous service. However, the platform may occasionally experience interruptions due to:

• Maintenance
• Technical issues
• Updates
• Third-party service disruptions

ScanPay cannot guarantee uninterrupted service at all times.

9. Limitation of Liability

ScanPay provides its software and services on an "as is" basis. To the maximum extent permitted by law, ScanPay shall not be liable for:

• Loss of revenue
• Loss of customers
• Business interruption
• Indirect or consequential damages

arising from the use or inability to use the platform.

10. Third-Party Integrations

The ScanPay platform may integrate with third-party services such as:

• Payment providers
• POS systems
• External software tools

ScanPay is not responsible for the services, performance, or policies of third-party providers.

11. Modifications

ScanPay reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on the website with the updated date. Continued use of the platform after the modification constitutes acceptance of the new Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of the ScanPay platform shall fall under the jurisdiction of the competent courts in the United Arab Emirates.

13. Contact

For any questions regarding these Terms and Conditions, you may contact: [email protected]